Logging in to the Box Office
The Box Office is where you create events, manage ticket sales, run reports, and configure settings. To log in, go to your Box Office URL in a web browser:
[yourclientid].hometownticketing.com/admin
You'll need:
Client ID. Your organization's unique identifier (see "How to find your Client ID" below)
Username. Created by your school's Hometown admin
Password. Created by your school's Hometown admin
Important: Include /admin at the end of the URL. Without it, you'll land on the fan-facing ticket purchase page instead of the admin login.
Section 1: Setting Up Your Box Office
1: Add Teams
2: Add Venues
4: Opt in for Automated Reporting (Optional)
5: Complete Seat Map Request (Not required for General Admission. Required for Reserved Seating only)
Section 2: Event Creation
Located on the Dashboard, select +New Event
Enter the event details
Click Next
Define Ticket Levels & Pricing
Click Next
Confirm all ticket levels have been created by selecting Confirm
Preview and Publish
For more details on how to upload events in bulk, navigate away from this page and directly to Mass Schedule Upload options.
Section 3: Finance & Reporting
Learn how to access key reports, interpret your data & apply best practices for tracking sales, reconciling accounts and making informed financial decisions.
A few areas include:
Detailed Financial Audits
Order List & Guest List
Reporting Center
Section 4: Season Passes & Season Tickets
Benefits of Offering Season Passes and Tickets:
Guaranteed Revenue: Pre-sold tickets secure income before the season begins.
Stronger Fan Loyalty: Reserved seating, affordable passes, and early renewals deepen fan connections.
Streamlined Entry: Digital access makes game-day entry quick and hassle-free.
Which is right for your fans?
Choose a season pass for flexible access to multiple sports, or season tickets for reserved seats and individual game experiences.
For more details on this section, click here to navigate away from this page and directly to Season Passes & Season Tickets.
Section 5: Hometown Gate App
The Hometown Gate app is your all-in-one event day tool, designed to make ticketing seamless and efficient. Staff can easily scan digital or printed tickets, sell tickets on-site, and track attendance in real time—all from one simple app. Schools and organizations can streamline entry, reduce lines, and give fans a smooth, hassle-free experience from the moment they arrive.
For more details on this section, click here to navigate away from this page and directly to:
Hometown Gate App to discover guides on all tools and features within the Gate App
Gate App Training to watch a full walk-through of the Gate App.
Embed Code Generator
Click Settings from the box office dashboard
Select Embed Code Generator
Use the filters to adjust the view of the embed (by team, school, department, etc.)
Select Generate Code
