This guide helps you find the right report for your data, whether you need checkout question answers, financial summaries, attendance records, or ticket sales details.
Which report has my data?
I need to see... | Use this report | Where to find it |
Who purchased tickets (names, emails, order details) | Order List | Reporting Center > Order List, OR Event > Box Office Tools > Order List |
Answers to Event Level checkout questions | Order List | Export the Order List to CSV. Answers appear as columns in the exported file. |
Answers to Ticket Level checkout questions (per attendee) | Attendee List | Reporting Center > Attendee List > select event > Export to CSV |
Financial summary (revenue, fees, refunds) | Audit Report | Box Office Tools > Event Reports> Detailed Financial Audit |
Who was scanned in / attendance with timestamps | Attendee List | Reporting Center > Attendee List (scan timestamps included in export) |
POS / gate sales by staff member | POS User Report | Event Details > Event Reports > POS User Report |
Reserved seat assignments (section, row, seat) | Guest List | Event > Box Office Tools > Guest List |
Which fans used codes | Attendee List | Reporting Center> Attendee List |
Important: Custom field answers (checkout question responses) only appear when you Export to CSV. They may not be visible in the on-screen Reporting Center view. Always export to a CSV file and open it in Excel or Google Sheets to see the full data.
How to export a report
Click Reports in the top menu bar.
Click Reporting Center.
On the left sidebar, click the report type you need (Attendee List, Order List, etc.).
In the Event dropdown, select your event. If you have many events, press Ctrl+F (or Cmd+F on Mac) to search by name.
Set the Start date to any date before ticket sales began. You can leave the End date blank.
Click Apply Filters.
Click Export to CSV.
Open the downloaded file in Excel or Google Sheets. Your data, including custom field answers, will appear as columns.
Event Level vs. Ticket Level custom fields
When you set up custom fields (checkout questions), you chose either Event Level or Ticket Level. This determines which report contains the answers.
Ticket Level fields are asked once per ticket (once per attendee). Example: "Guest Name," "T-Shirt Size," "Emergency Contact." These answers are in the Attendee List report.
Event Level fields are asked once per order (once per transaction, regardless of how many tickets). Example: "How did you hear about this event?" These answers are in the Order List report.
How to check which type you used: Go to your event > scroll to Advanced Event Options > click Edit next to Manage Custom Fields. At the top, you'll see a tab for Ticket Level and a tab for Event Level. Your questions are under whichever tab you used.
The most common mistake: You set up Ticket Level questions but look for answers in the Order List (or vice versa). If your report is blank or missing columns, check that you're looking at the right report type.
Common scenarios
I need... | Do this |
A list of all prom attendees with their guest names and emergency contacts | These are Ticket Level custom fields. Go to Reporting Center > Attendee List > select your prom event > Export to CSV. |
Total revenue and fees for last Friday's game | Go to Reporting Center > Audit Report. Select the event and date range. |
Who purchased tailgate tickets vs. general admission | Go to Reporting Center > Order List > select the event > Export to CSV. Sort or filter by the Ticket Level column. |
T-shirt sizes from a T-shirt pre-order event | Go to Reporting Center > Attendee List > select the event > Export to CSV. Size selections appear as a column in the spreadsheet. |
Scan-in and scan-out timestamps for every attendee | Go to Reporting Center > Attendee List > select the event > Export to CSV. Scan timestamps are included as columns. |
How many tickets were sold for each ticket level | Check the event's Dashboard view for a summary, or go to Reporting Center > Audit Report for a detailed breakdown by ticket level. |
FAQs
Where are my custom field answers? I can see orders but not the checkout question responses.
Custom field answers only appear in the exported CSV file, not the on-screen view. Click Export to CSV, open the file in Excel or Google Sheets, and the answers will be in the rightmost columns.
I exported the Attendee List but it's blank or has no rows.
Check three things: (1) You selected the correct event in the dropdown. (2) You set a Start date that's before the first ticket sale. (3) Your custom fields are Ticket Level, not Event Level. If they're Event Level, check the Order List instead.
What's the difference between Order List and Attendee List?
The Order List shows one row per order (transaction). It includes order-level details and Event Level custom field answers. The Attendee List shows one row per ticket (attendee). It includes per-ticket details like Ticket Level custom field answers and scan timestamps. If someone bought 4 tickets, they appear once in the Order List and 4 times in the Attendee List.
How do I see my revenue numbers?
Use the Audit Report. Go to Reporting Center > Audit Report, select your event or date range. This shows gross revenue, fees, refunds, and net totals.
Can I get reports emailed to me automatically?
Yes. Go to Settings > All Settings > Automated Reporting to set up scheduled reports by email.
Can I see a report that covers multiple events at once?
The Audit Report in the Reporting Center can be filtered by date range across events. For Order List or Attendee List, you'll need to export each event individually.
My report is blank even though I know tickets were sold.
The most common causes: (1) The Start date filter is set to after the first sale. Set it to an earlier date. (2) You're looking at the wrong report type for your custom fields. (3) You're looking at the wrong event in the dropdown. Try using Ctrl+F to search by event name.
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