Hometown

Discover the key differences in stripe vs check payouts to help you choose the best option for your setup.

Stripe vs. Check Payouts: Which is Right for You

Review options on payout, reporting and refunds

Finance

Stripe is the payment processor Hometown uses to collect and transfer funds. Before you can receive payments, you’ll need to create a Stripe account and connect it to your Hometown…

How To Create & Connect Your Stripe Account

Step-by-step guide for government entities to create and verify a Stripe account and connect it to Hometown.

Government Entity Stripe Setup and Verification

Follow these steps on verifying your stripe account

How to Verify Your Stripe Account

Follow these steps to create additional payout accounts. Schools or organizations may decide to pay each department separately, requiring multiple stripe accounts.

How to Add Multiple Stripe Accounts

Discover the options for contacting Stripe Support

How to Contact Stripe Support

How to Update Payout Frequency in Stripe

Follow the steps to respond to disputed orders in stripe

How to Respond to Disputed Orders in Stripe

Follow these steps and best practices for help on changing the ownership of your stripe account in the event the previous user is no longer

How to Change Ownership of Your Stripe Account

Updating communication and notification preferences from Stripe

How to Update Stripe Communication Preferences

Updating bank account information on Stripe

How to Update Bank Account Information on Stripe

Discover how to add security on your mobile device with two-factor authentication

How to update Two-Factor Authentication Method for Text and SMS

Updating business details in your stripe account

How to update Business Details

How to Update Your Business Website or Online Presence in Stripe

How to Update Your Website in Stripe

Understand Stripe payout schedules, check your payout status, troubleshoot delays, and reconcile your Stripe deposits with your Hometown reports.

When will I receive my Stripe payout?

Discover guides and help guides when you are connected to a payment processor as your payout option. 

Payout Option: Payment Processor Connected

Find out more on receiving payouts via paper check.

Understanding Check Payouts

Discover how to receive checks from Hometown as your payout. 

Payout Option: Receiving Checks From Hometown

Discover how to access orders list, attendee list, customers list, and event details within the reporting center.

Reporting Center: Core Reports

Access detailed payout information directly from your Box Office to help reconcile deposits and track transaction activity.

Payout Report

Accessing a detailed financial audit specific to an individual event can help reconcile records.

How to Pull an Audit Report

Discover how to view a product sales report when utilizing our point of sale device to sell merchandize or concessions.

Product Sales Report

Access a list of collected information when requiring custom fields during the checkout process.

Custom Questions/Attendee List Report

Opt in for automated payout reports and event audits

Automated Emailed Reporting

Discover the available reporting tools and features

Reporting Tools

Discover refund options and how to process a single refund when connected to a payment processor (Stripe, Bluefin, or Payfactory).

How To Process A Refund with Stripe

Discover how to issue bulk refunds in the case of a cancelled event

Bulk Refunds

Discover how to include direct contact information on your event setup regarding refunds.

Refund Policy: Client Controlled Refunds

Refunds

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