Hometown

Discover customer support hours and contact number.

Customer Support Information

Discover how to cancel, postpone, or reschedule an event, including how to notify ticket holders, manage refunds, update event details, and resend tickets with revised information.

How To Postpone, Reschedule or Cancel An Event

Provide your staff or volunteers with a check-in sheet that provides everything needed to begin scanning or selling tickets at the gate.

Volunteer Check-In Resource

Discover how to notify your ticket holders through the Gate App or within the Box Office when necessary.

Notify Ticket Holders

Discover guides on navigating the Hometown Gate App and event day support

Gate App & Event Day Support

Discover what your client ID is and how to find it. A client ID is required for logging into the Hometown Gate App.

What Is My Client ID & Where Can I Find It?

Watch the video training on how to login to the Gate App and access all the features, including how to scan and sell tickets.

Gate App & Equipment Training

The Gate App is for scanning tickets, selling tickets on-site (POS), and managing events on event day. Download it from the App Store (iOS) or Google Play (Android).

Gate App Login

Discover how to effectively sell tickets at your event utilizing the Hometown Gate App and POS device when necessary.

How To Sell Tickets

Discover how to connect the credit card reader to the Gate App

Point of Sale Setup

How to Scan Tickets

Discover how to utilize the Scan Out feature to record a timestamp of when a ticket is scanned at the end of an event. This tool is often utilized for…

How To Use the Scan Out Feature

Discover how to automatically check-in tickets that are sold within the app, without the need to scan - increasing efficiency at your gates.

How To Turn On Auto Check-In

Discover how to continue scanning tickets without internet connection with our Offline Scanning feature

Offline Scanning

Discover the options for redeeming tickets at your event based on specific needs and how your event is setup

Choosing Your Perfect Redemption Method

Step-by-step setup for a Stripe M2 credit card reader to Hometown Gate App via a wireless connection (iPhone & Android) or USB-C (Android only)

How To Connect A Stripe M2 Credit Card Reader with the Hometown Gate App

Discover guides on utilizing and troubleshooting the Hometown Gate App 

Hometown Gate App Support

Discover quick tips, hours, and contact information for fan support.

Fan Support Contact Information

Discover how to download the fan app to simplify ticket or pass purchase and access.

Downloading The Fan App

Discover how to transfer a single ticket or multiple tickets to a new owner, as well as how to reclaim unused tickets.

How to Transfer and Reclaim Tickets

Discover key troubleshooting steps when a fan cannot find their tickets.

Trouble Finding Tickets?

Discover how the self check-in feature works on tickets and passes.

Self Check-In: Ticket/Pass Redemption

Discover guides on how to navigate the Fan App 

Hometown Fan App Support

Discover two options for confirming if a ticket has been redeemed, or scanned in.

How To Verify If A Guest Was Scanned In

Discover how to make an edit to your event within the box office

How To Edit An Event

Discover the options to manage your event capacity by limiting ticket quantities or setting an overall capacity.

How To Manage & Update Event Capacity

Discover how to clear existing redeemed tickets, making them valid for rescan.

How To Clear Check-Ins

Discover how to sell season passes on-site

Selling Season Passes On-Site

Discover how to access the list of attendee answers to the custom questions applied at the check-out experience.

Custom Questions and Attendee List Report

Discover how to send tickets or passes in bulk or large quantities

How to Bulk Upload & Send Comp Tickets or Passes

Discover these troubleshooting tips if you're having difficulty scanning passes.

Trouble with Season Passes not Scanning?

Discover event day troubleshooting guides 

Event Day Troubleshooting

Create a custom design with text, images, and links

Blog

News

Referral Program

Success Stories

Fan Support

hometown.com

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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