Hometown

Help with Digital Ticketing & Event Management

Box Office

In this guide, you’ll walk through the essential steps needed to complete the foundational setup before selling tickets. This is a great starting point for new users.

A New User's Guide To Success

Find your Client ID, username, and password to log in to the Hometown Box Office or Gate App, and troubleshoot common login issues.

How do I log in to the Box Office and Gate App?

Getting Started

View demos and benefits on the new box office, event build upgrade.

Box Office Events Creation Upgrade

A quick-start guide for schools hosting a playoff, championship, or tournament event, whether your state association manages the tickets or you set them up yourself.

Playoffs and Tournaments

Discover available tools and features to setup a variety of events and how to make edits to existing events. 

Event Creation & Edits

How to add teams based on criteria; to configure event admissions, and manage season passes in your dashboard.

Adding Teams

Create a new venue or location to be tied to an event.

Adding a Venue

Watch the video or follow the step-by-step guide on how to create a single event.

Create a New Event

Discover how to request and apply an interactive, custom seat map to an event for fans to purchase Reserved Seats

Reserved Ticket Event Setup

Make an event visible to the fans by publishing now, scheduling for a later date and time dependent on the event date or a specific date and time.

Publish an Event

Discover ways to share and promote specific event links directly to social media or email.

Share & Promote an Event

Pin an event to the top of your event list for fans to see first.

Pin an Event

Create a new event by duplicating an existing event.

Duplicate an Event

Discover options and best practices when setting up a multi-day tournament or event

Multi-Day Tournaments

Discover how to create ticket packages for family discounts or buy one get one free packages.

Ticket Packages

Discover how to set a time restriction on when tickets can begin to be redeemed.

How To Set Doors Open Time

Assign color block on tickets to visually distinguish between levels, access, pricing or categories.

Adding Color Indicators To Tickets

Create a hidden ticket level that is not visible to the public, for volunteers, sponsors, staff, etc.

Hide a Ticket Level

Discover how to sell ad space on your printed tickets

Advertising on Tickets

Create multiple showtimes for one event or production

How To Create Multiple Showtimes

Step-by-step guide to graduation and commencement ticketing, including ticket limits per graduate, passcode setup, accessibility questions, and weather contingency plans.

How do I set up ticketing for graduation or commencement?

Single Event Creation

Create an entire schedule or series of events in one pass with the Event Wizard feature.

Event Wizard: Managing Your Events

How to submit a schedule to the Hometown team for uploading.

Schedule Submission

The Hometown platform is connected to many scheduling partners - one of them being Rank One! This means that if your schedules are created in the Rank One platform, they…

Schedule Import Tool - Rank One

The Hometown platform is connected to many scheduling partners - one of them being Dragonfly! This means that if your schedules are created in the Dragonfly platform, they can be…

Schedule Import Tool - Dragonfly

rSchoolToday calendars can be exported to Excel or .CSV using the “Email this” button, and then uploaded to the Schedule Submission Form

Schedule Import Tool - rSchoolToday

Setup guides on adding multiple events or a full schedule in bulk. 

Mass Schedule Upload Options

Hometown’s box office enables schools to offer an online ticketing experience for dances such as prom and homecoming. Our team can provide best-practice recommendations and guidance to support your setup.

School Dances

Camps

Discover best practices when setting up a clinic event with registration required.

Clinics

Discover best practices for setting up field trips

Field Trips

Setup guide for non-athletics events or registration based events, dances, clinics, field trips, etc. 

Registration Based Event Setup

Discover the benefits and differences of event code types available. Presale codes, passcode and promocodes offer a variety of restrictions.

Event Codes: Basics

The Box Office has the ability to create passcodes based on a data upload from a .csv file. This can be helpful when trying to add a passcode to a…

How to Upload Passcodes

Guides on updating a custom fee structure globally or for a single event.

Custom Fee Structure

Discover how to require additional fields at checkout to collect important information from the purchaser or participant. This feature is often used for registration based events.

Manage Custom Fields

Discover how to apply customized verbiage for event acknowledgement agreements or terms and conditions.

Custom Event Terms

Print Ready Tickets gives the ability to export a file containing individual ticket information that can be sent to a third party printer for printing the QR code on custom…

Print Ready Tickets

Enable the donations feature to collect additional funding from your patrons.

Donations

Discover how to include custom messaging in the confirmation email, and up to two PDF attachments. This feature is useful for including waivers or permission forms to specific ticket levels.

Order Confirmation

Discover how to require the purchaser's mailing address at checkout

Address Collection

Discover how to create capacity limits within a ticket level or the event level to restrict the number of tickets sold and prevent over-selling an event.

Capacity Manager

Discover how to create a catalog of products to be sold through the point of sale system within the Hometown Gate App. The feature is widely used for selling concessions…

Product Catalogs

Discover how to sell products within the Hometown Gate App

Sell Products in the Gate App

Discover how to add promo codes, access codes, customized confirmation messaging, event capacity, customized acknowledgement agreements and waivers, and more

Advanced Event Options

To promote events, you have the option to download a unique QR Code to include in your own outreach or you can download a pre-designed poster that includes the QR…

How to Download a QR Code & Poster

Discover how to change the name on a ticket

How to Change the Name on a Ticket

Discover how to exchange single game tickets, passes and reserved tickets when necessary.

How To Exchange Single Game Tickets & Passes

Discover how fans can add event information to their personal calendar after ticket purchase.

How Fans Can Add Events to their Personal Calendar

Discover a quick troubleshooting tip when fans are experiencing difficulties with transactions on their mobile device.

Difficulties With Transactions on Mobile

Discover how to resend an individual's tickets by email or text

How To Resend Tickets (Receipt Email)

Discover how to resend confirmation emails with PDF tickets to all fans with the click of a button. This is commonly used when event information has changed or been updated…

How To Resend Tickets In Bulk

Discover how fans can transfer one or many tickets to another fan, and how to reclaim unused, transferred tickets.

Multi-Ticket Transfer and Reclaim

Discover how a quick way to share a specific website address.  Sharing links to your event can improve ticket sales by making it easy for customers to find the page…

Create A Clean Link

Discover how to opt-in during checkout for faster transactions on future purchases by securely saving your payment and contact information.

Ticket Purchase | Secure 1-Click Checkout

Discover how a fan can find their tickets or passes within the fan app, logging into the fan site, confirmation email and through the magic link.

How Fans Find Tickets and Passes

Discover quick tips for supporting your fans, along with our fan support hours and contact details.

Fan Support Contact Information

Discover guides on how to boost ticket sales and enhance the guest experience

Promoting Events & Helping Your Guests

Discover how to edit event details or ticket levels in the case of event changes like postponing or rescheduling.

Edit an Event & Ticket Levels

Discover how to delete an event or how to remove it from the dashboard

Delete an Event

Discover how to view events that have concluded, you will have access to orders, guests and event details.

How To View Past Events

Learn which report contains your event data, including custom field answers, ticket sales, financial details, and attendance records.

Event Data and Event Reports

Discover how to generate an embed code to display all or a specific group of events based on school, event, department or team.

Embed Code Generator

Event Management

This article walks through adding new users to the box office, assigning the correct security levels and permissions, and organizing access or visibility by venues, events, schools, and departments.

Adding A New User

Send a complimentary ticket or pass using the Create Order Tool within the Box Office

How to Create an Order or Complimentary Ticket

Discover how to send complimentary tickets or passes in bulk

How to Bulk Upload & Send Complimentary Tickets or Passes

Should you need to inform fans, guests, or ticket holders about event changes, weather delays, parking instructions, or other updates, you can notify them via text and email through the…

How To Notify Fans

Discover how fans or spectators will utilize the codes when purchasing a ticket.

How To Use An Event Code

Discover how to resend tickets and confirmation emails to fans, this recommended when event details have changed or been updated within the Box Office.

How To Bulk Resend Tickets

Discover guides on features to enable fans & event staff 

Helping Your Fans & Event Staff

Discover the key differences between tickets, season passes and season tickets

Understanding Tickets vs. Season Passes & Tickets

Discover guides on which season pass is best for you and how to create season tickets and complete the renewal process. 

Season Passes, Season Tickets & Renewals

Discover what athletic season passes are available and how they can help elevate your fan's experience.

Season Passes: What Are They & How To Create

Discover how to create a single sport pass, valid for a single entry to all events under the selected team.

How To Create Single Sport Passes

Discover how to create a season pass that is eligible for more than one sport or team.

How To Create Multi-Sport Passes

Discover how to create a flex pass, or punch pass, with an set number of scans available to use at a single event or across multiple events.

How To Create Flex Passes

Discover how to bundle passes into a package deal. This is ideal for family passes, where fans want individual passes per family member all in one purchase.

How To Create A Pass Package

How to Upload Student IDs/Faculty IDs as Passcodes

Discover how to sell season passes on-site with the Hometown Gate App

Selling Season Passes On-Site

Guides on creating and managing season passes

Season Passes

Discover how to create a season ticket event sale, where fans purchase a ticket package that includes admission to multiple events, how to place holds on seats and the renewal…

Season Tickets: What Are They and How To Create

Discover frequently asked questions and answers on season ticket renewals.

Season Ticket Renewal Q&A

Discover how to send the season ticket renewal email to fans and request a renewal email

How To Send The Season Ticket Renewal Email

See an example of the season ticket renewal email a fan receives and submit a request to customize your next renewal email.

Season Ticket Renewal Email Example

Discover how to complete reserved seat ticket exchanges directly within the Box Office. Exchanges are supported for reserved seating across season tickets, season passes, and single-event tickets, allowing staff to…

How To Exchange A Reserved Seat

Discover how to export renewal passcodes necessary for season ticket renewals.

How to Export Renewal Passcodes

Discover how offer single game renewals for playoff games.

Playoff/Single Game Renewals

By configuring a seat map you are assigning necessary seats to specific ticket levels, price levels, and/or holding seats or killing them to make them unavailable.

How To Configure A Seat Map

Generate a renewal list directly from the box office. This list includes season ticket holder details and is an essential part of the renewal process.

How to Generate a Season Ticket Renewal List

Discover guides on how to create season tickets and manage renewals

Season Tickets

Discover customer support hours and contact number.

Customer Support Information

Discover how to cancel, postpone, or reschedule an event, including how to notify ticket holders, manage refunds, update event details, and resend tickets with revised information.

How To Postpone, Reschedule or Cancel An Event

Provide your staff or volunteers with a check-in sheet that provides everything needed to begin scanning or selling tickets at the gate.

Volunteer Check-In Resource

Discover how to notify your ticket holders through the Gate App or within the Box Office when necessary.

Notify Ticket Holders

Discover guides on navigating the Hometown Gate App and event day support

Gate App & Event Day Support

Discover what your client ID is and how to find it. A client ID is required for logging into the Hometown Gate App.

What Is My Client ID & Where Can I Find It?

Watch the video training on how to login to the Gate App and access all the features, including how to scan and sell tickets.

Gate App & Equipment Training

The Gate App is for scanning tickets, selling tickets on-site (POS), and managing events on event day. Download it from the App Store (iOS) or Google Play (Android).

Gate App Login

Discover how to effectively sell tickets at your event utilizing the Hometown Gate App and POS device when necessary.

How To Sell Tickets

Discover guides on utilizing and troubleshooting the Hometown Gate App 